The Xfinity Stream service revolves around an app that makes it possible to watch TV on any supported device, such as a tablet or smartphone. The app — which first launched back in 2017 — is available to both Xfinity TV and Internet customers, and live sports is one of the perks available through it. Though some users will be able to default to their cable box, cord-cutters don’t have that luxury.
Unfortunately, this isn’t the first time sports fans have had to deal with a last-minute outage removing their access to a game — particularly fans who pay for Comcast’s services. In February 2023, some Xfinity customers in Philadelphia were hit with a service outage on Super Bowl Sunday a couple of hours before the game kicked off. In that case, it took the company around three hours to restore the service to thousands of affected customers, and though specifics weren’t provided, Comcast had confirmed at the time that vandalism had caused that particular outage.