Currently, the Waymo vehicles are only serving Uber customers located within specific routes of the Metro Phoenix area. This includes Sky Harbor International Airport’s 24th St and 44th St SkyTrain locations. Uber users who request a ride within these confines may be automatically matched with a Waymo vehicle and will be informed as such on the ride confirmation screen. If you’re not comfortable with a Waymo ride, you’ll have one minute to decline the ride and match with a human driver instead. Users can be matched with a Waymo vehicle when requesting an UberX, Uber Green, Uber Comfort, or Uber Comfort Electric.
For those interested in trying Waymo, users can visit the Settings menu in the Uber app and opt into autonomous vehicle (AV) rides in the Ride Preferences section. Opting into this setting increases the likelihood of automatically matching with a Waymo vehicle when requesting rides on their routes.
While riding in a Waymo vehicle, Uber customers will have access to the usual safety features on the Uber app and a screen within the Waymo itself, allowing them to call for assistance in the event of problems or danger.